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20% OFF SITEWIDE (valid on orders $50+). FREE Shipping & Returns.

FAQ

  • Brand FAQs
  • Product FAQs
  • Shipping & Return FAQs
  • Route Package Protection FAQs
  • Klarna (Shop Now. Pay Later) FAQs
  • Other FAQs
Brand FAQs
Product FAQs
Shipping & Return FAQs
Route Package Protection FAQs
Klarna (Shop Now. Pay Later) FAQs
Other FAQs

What does Centric mean?

What inspired your logo?

What are the Centric Values?

Still curious about our story?

Where do you make the Centric products?

What materials do you use to make your products?

What's the story behind your fabric technology?

How can I figure out which size is best for me?

Oh no! The item I'm looking at is out-of-stock or sold out. Help!

Do you have care instructions for the Centric gear?

Do centric products come with a warranty?

Do you offer free shipping? What about expedited shipping?

What is Route package protection service that is offered at checkout?

How long will it take to receive my order?

I live outside the US. Do you ship internationally?

How can I track my order?

What if my order never arrives/ stolen or damaged?

What if I need to return my order?

What shipping services do you use?

Oops! I need to change the address on my order. Can I do that?

Can I purchase Centric gift cards?

I've got a discount code! Where can I add this during checkout?

Why isn't my discount code working?

What is the (Centric) TRIBE?

Do you offer a referral program?

How can we stay in touch?

Hmmm. Looks like my question isn't answered here. What now?

Can I shop now and pay later?

What is Klarna?

Will applying for Klarna affect my credit score?

When will my first payment be?

Can I return Klarna orders?

Can I pay off my Klarna purchases early?

Can I split my purchase between Klarna and another form of payment?

Still have questions about Klarna?

What is Route package protection service that is offered at checkout?

What do I get when I insure my order with Route+?

How do I file a claim for my lost, stolen or damaged order?

What are Route’s terms and conditions?

Does Route+ cover stolen items?

Is Route a licensed insurance company?